Shipping Policy

Order Processing Time

- Order Fulfillment: All orders are processed and filled within 3 business days. Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam folder or contact our customer service team.

Shipping & Delivery

- Shipping Time: After your order is processed, it will be shipped and you will receive a shipping confirmation email with tracking information.
- Estimated Delivery Time: The estimated delivery time is between 15-25 business days, depending on your location. Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays or weather conditions.

Shipping Rates

- Standard Shipping: We offer standard shipping on all orders. Shipping rates will be calculated at checkout based on your location and the weight of your order.

Tracking Your Order

- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our carrier’s website.

International Shipping

- We ship worldwide. However, at this time, we only support local shipping within the United States, while otherall countries can only be served through international shipping. Please be aware that international shipping may take longer due to customs processing times.

- Customs Fees and Import Taxes: Any customs fees or import taxes that may apply are the responsibility of the customer.

FNIRSI provides duty payment services for orders under $150 in the following European countries:

Italy Austria Belgium Bulgaria Cyprus
Croatia Denmark Estonia Finland France
Germany Greece Ireland Northern Ireland Latvia
Lithuania Luxembourg Malta Netherlands Poland
Portugal Czech Republic Romania Slovakia Slovenia
Spain Sweden Hungary
Italy Austria Belgium
Bulgaria Cyprus Croatia
Denmark Estonia Finland
France Germany Greece
Ireland Northern Ireland Latvia
Lithuania Luxembourg Malta
Netherlands Poland Portugal
Czech Republic Romania Slovakia
Slovenia Spain Sweden
Hungary

For countries and regions where FNIRSI does not provide duty payment services:

  1. Please review your local customs regulations before making a purchase to ensure you are willing to accept any applicable charges.

  2. Customer Responsibility: Customers are responsible for paying any applicable customs duties and clearing their shipments in a timely manner.

  3. Unpaid Duties and Refusal to Pay: FNIRSI is not liable for any returned packages due to unpaid customs duties or refusal to pay them.

  4. Returned Packages: If the package is returned, customers will be required to pay both the return shipping and the reshipping fees.

  5. Refunds and Deductions: For refunds related to this issue, FNIRSI will deduct the shipping costs for both the return and reshipment.

  6. Refusal to Pay Taxes After Shipping: If customs duties are not paid after the order has shipped, FNIRSI will not be responsible for any returns or refund claims.

    Delayed or Lost Packages

    - If your order is delayed or lost, please contact our customer service team with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible.

    Contact Us

    - If you have any questions or concerns about your order, please contact us at info@fnirsi.com. We will response you as soon as possible.